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PayPal Review

Reviews 33,306
PayPal
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PayPal
PayPal
Poor
Reviews 33,306
Michael Graw
Mar. 23, 2022
3 min read
Michael Graw
PayPal Summary
PayPal has been around since 1998 and handles nearly $1 trillion in annual money transfers. You can send money to friends and family or purchase goods and services anywhere in the world, and all transfers are completed instantly. PayPal also offers dispute resolution for business transactions. The company charges high fees in the form of exchange rate markups, but it’s reliable, fast, and convenient

Pros

  • All payments are instant
  • No fees for domestic payments funded with a bank account
  • 24/7 phone and live chat support

Cons

  • High credit and debit card fees
  • High exchange rate markups for international payments
  • Can only send money to another PayPal account

PayPal at a glance

9.6
Editorial score

Fees?

% of transfer or flat rate
8.0

Transfer time

Under an hour
10.0

Customer service

Award winning, personalized customer service with phone transfers available
10.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account
10.0

Online and mobile experience

Excellent site and app with transparency of rates, mobile transfers and transfers from credit cards as well as bank accounts
10.0

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PayPal Fees and Rates

PayPal’s fees vary widely depending on the type of transaction you’re making, how you’re funding it, and whether money is being sent across borders.

For sending money to friends and family within the US, PayPal offers zero fees if you fund the payment with a bank account or your PayPal account balance. If you use a credit card or debit card to fund the payment, you’ll pay 2.9% + $0.30 per transaction.

For sending money to friends and family internationally, you’ll pay a 5% fee up to a maximum of $4.99. Credit and debit card payments incur the same 2.9% processing fee plus a fixed fee per transaction that varies based on the currency being received. There’s also an exchange rate markup, which can be 2% or more for many currency pairs. 

There are no transaction fees for making payments to businesses, but you will pay an exchange rate markup if a currency exchange is involved. Business recipients pay a fee of 2.9% + $0.30 per transaction for domestic transactions, or 4.4% plus a currency-specific fixed fee per transaction for international transactions.

How Does It Work?

PayPal lets you send money using a bank account, credit card, or debit card. You can only send money to another PayPal account, not to a bank account or cash pickup location.

There are two payment types within PayPal. Friends and Family payments are designed for sending money to people you know and are non-refundable. Goods and Services payments are designed for sending money to strangers or businesses and are protected by dispute resolution. If you don’t receive the product you paid for, you can contact PayPal, and they’ll open an inquiry that may result in a refund.

To get a quote for a money transfer with PayPal, you must be logged in and go through the steps of setting up a payment. You can sign up for PayPal by following these steps:

  • Click the Sign Up button on PayPal’s website
  • Enter and verify your phone number
  • Enter your name, email, and address and verify your email address
  • Connect a bank account, debit card, or credit card

How Long Does It Take?

All money transfers with PayPal are instant. Since you can only send funds to another PayPal account, you don’t have to wait for banks to process a payment or for cash to be ready for pickup.

PayPal Top Highlights

  • All payments are completed instantly
  • No fees for domestic transactions funded with a bank account
  • No buyer fees for Goods and Services payments
  • Dispute resolution for Goods and Services transactions
  • 24/7 phone and live chat support
  • Free mobile app for iOS and Android

Customer Support

PayPal provides customer support by phone and live chat 24/7. You can get help with a payment, get more information about the fees for a specific transaction, or initiate a dispute for a Goods and Services payment. The company also has an extensive online knowledgebase that explains how to transfer money with PayPal.

Privacy and Security

PayPal is one of the largest financial companies in the world and is considered extremely reliable. The company is accredited with the Better Business Bureau and is publicly traded on the NASDAQ stock exchange. You’re also protected by PayPal’s dispute resolution service if you use the Goods and Services payment option.

Online Experience

PayPal offers an online account dashboard as well as a free mobile app for iOS and Android. You can import contacts from your email client and send money to anyone using their name, email, phone number, or PayPal username. Fees aren’t displayed until the last step of a money transfer, but they are clearly visible before you make a payment. Since all PayPal payments are processed instantly, there’s no need to track transfers.

Summary

PayPal is one of the largest money transfer services in the world and is suitable for both personal and business payments. You can only send money from one PayPal account to another, but this system ensures that all payments are completed instantly. There’s no fee to send money to friends and family in the US if you fund your transfer with a bank account or your PayPal balance. However, fees for using a credit card or debit card, or for sending money abroad, can be much higher than with competitors. 

Methodology

This review was based on information on the PayPal website and using PayPal to send money.

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Michael Graw
Written by
Michael Graw
Michael Graw is a personal finance expert at BestMoney.com, specializing in online banking and insurance. His work has appeared in print magazines and on high-impact websites. With a passion for clarity and practicality, Michael helps readers navigate today’s financial landscape.
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