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Pacific Life Insurance Review

Reviews 10,963
Pacific Life Insurance
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Pacific Life Insurance
Pacific Life Insurance
Excellent
Reviews 10,963
Bestmoney Staff
Apr. 09, 2025
3 min read
BestMoney Staff
Pacific Life Insurance Summary
Founded in 1868, Pacific Life offers a wide array of term and whole life insurance policies with flexible riders, robust financial ratings, and digital planning tools. Its longevity, policy options, and client-focused features make it a trusted provider for families and individuals seeking long-term protection and customizable coverage.

Pros

  • Highly rated financial strength (A+ from AM Best)
  • Broad range of riders and policy options

Cons

  • No online quote or purchase option
  • Medical exam required for most policies

Pacific Life Insurance at a glance

9.6
Editorial score

Coverage type

Pacific Life offers both term life insurance (typically available in 10, 15, 20, 25, or 30-year terms) and a variety of permanent policies, including whole life, universal life, and indexed universal life (IUL)​.
10.0

Customization of policies

Policyholders can tailor their coverage with a wide range of riders, including accelerated death benefits, waiver of premium, and children’s term riders. Coverage amounts and premium structures vary based on the product. Policies must be purchased through a licensed financial professional, offering personalized guidance and in-depth planning​.
10.0

Customer services and support

Pacific Life offers phone support via 1-800-800-7646, Mon–Fri, 6am–5pm PT. While there is no live chat, policyholders can manage some services via an online portal.
9.0

Online experience

Pacific Life’s website includes educational tools, product overviews, and financial calculators. However, it doesn’t support direct online quotes or applications​.
9.0

Direct insurer?

Yes – Pacific Life is a direct insurer that underwrites and manages its own policies​.
10.0

Best For?

Pacific Life may be a strong fit for individuals and families looking for long-term financial planning, wealth transfer, or legacy protection. Its range of policy types and robust customization options are ideal for those seeking more than basic coverage. With access through licensed advisors, it’s also well-suited for those who prefer a consultative, human-led experience over a purely digital one.

Features

Pacific Life’s strengths lie in its diverse range of insurance optionspolicy customization, and strong financial backing. The company’s focus on financial planning integrates life insurance into long-term wealth and retirement strategies. Key features include:

  • Term policies (10–30 years) with renewable and convertible options

  • Permanent policies including whole, universal, and IUL

  • Optional riders: children’s term, waiver of premium, and more

  • High face amounts for wealth protection and estate planning

  • Application through licensed agents with needs-based guidance

Policy Types and Terms

Pacific Life offers a broad range of policy types to suit both short- and long-term protection goals:

Term Life Insurance

  • Coverage available in 10, 15, 20, 25, or 30-year terms

  • Renewable and convertible before policy end

  • Ideal for income replacement and debt coverage

Permanent Life Insurance

  • Whole Life: Fixed premiums, guaranteed death benefit

  • Universal Life: Flexible premiums, potential to build cash value

  • Indexed Universal Life (IUL): Market-indexed cash growth potential

Key Options Include:

  • Custom-fitted riders (e.g., accidental death, long-term care benefits)

  • Convertible term to permanent products

  • Coverage for estate planning and business succession

Application Process

The application for Pacific Life insurance is completed through an authorized financial professional, rather than online. The process includes:

  • An initial consultation to assess financial goals

  • Completion of a paper or e-form application

  • A medical exam (required for most policy types)

  • Underwriting and risk assessment by Pacific Life

  • Policy approval and activation, typically within a few weeks

No instant approval or simplified issue options are currently available, making it a better fit for those comfortable with a more traditional application process.

How Safe Is It?

Pacific Life holds an A+ (Superior) rating from AM Best, AA- from Fitch, and Aa3 from Moody’s, reflecting its strong financial health and ability to meet policyholder obligations.

The company implements rigorous data security protocols, including secure login portals, SSL encryption, and multi-factor authentication for account management.

Help & Support

Support is offered Monday through Friday, 6 a.m. to 5 p.m. PT by phone at 1-800-800-7646. Email support is also available via the website’s contact form. Though there is no live chat, a library of FAQs and guides provides clarity on most product and policy-related questions.

Contact Info

  • Phone: 1-800-800-7646

  • Hours: Mon–Fri, 6am–5pm PT

  • Website: pacificlife.com

  • Address: 700 Newport Center Drive, Newport Beach, CA 92660

Summary

Pacific Life delivers a well-rounded range of life insurance products backed by financial strength, robust customization, and long-term planning tools. It stands out in areas such as estate planning, legacy building, and premium flexibility. While the absence of online quotes or instant issue options may deter digital-first shoppers, the depth of service offered through its professional network makes it a compelling choice for more comprehensive protection.

FAQs

Is Pacific Life financially strong?
Yes. Pacific Life holds A+ or higher ratings from all major rating agencies, including AM Best and Moody’s, indicating strong financial stability.

Does Pacific Life offer no-medical-exam life insurance?
 Most policies require a medical exam, though certain situations may qualify for accelerated underwriting. You’ll need to speak with a financial professional for options.

Can I get a quote or apply online with Pacific Life?
 No. You must go through a licensed agent to apply for or obtain quotes. The website provides product information but not instant rates or applications.

Methodology

This review was created with information from:

  • The official Pacific Life website

  • Financial strength rating agencies (AM Best, Fitch, Moody’s)

  • Product brochures and PDF downloads from pacificlife.com

  • Reviews on third-party consumer sites

  • Support documentation and product guides

Disclaimers

Having explored the features and benefits of this product, you might be curious about how it stacks up against its competitors. We encourage you to visit our comprehensive comparison chart for a broader perspective. This chart offers a detailed juxtaposition of this product with other leading brands, highlighting differences in features, pricing, and customer ratings. It’s an invaluable resource for contrasting your options and making an informed decision that best suits your needs. Don’t miss out – take a moment now to view our comparison chart and see how your chosen product compares in the wider market.

AI was used in the creation of this content, along with human validation and proofreading.

BestMoney Staff
Written by
Bestmoney Staff
The BestMoney.com editorial team is composed of writers and experts covering a full range of financial services. Our mission is to simplify the process of selecting the right provider for every need, leveraging our extensive industry knowledge to deliver clear, reliable advice.
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Trustpilot reviews
See what some customers are saying about Pacific Life Insurance
Excellent • Reviews 10,963
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Excellent
66%
Great
16%
Average
8%
Poor
5%
Bad
6%
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