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Citibank is the banking subsidiary of Citigroup—one of the largest financial corporations in the world with over 200 million customer accounts and a presence in nearly 160 countries and jurisdictions. It offers a variety of financial products and services, including checking and savings accounts, credit cards, loans, and investment accounts.
The Citi Double Cash® Card is part of the company’s extensive credit card portfolio. Its 2% unlimited cashback rate is one of the highest in the market. New cardholders also get a 0% intro APR on balance transfers for 18 months. This is longer than offered by many other cashback cards, and on par with some of the top balance transfer cards in the market.
The Citi Double Cash® Card is best suited for people who don’t spend a lot in any one specific expense category and want rewards at the same rate for all their purchases, whether it’s their morning coffee or their next trip abroad. What’s more, there’s no limit to the amount of cash back you can earn.
The Citi Double Cash® Card is also a good option for those carrying high-interest credit card debt. If you transfer your debt to this card, you won’t incur any additional interest in the first 18 months, so every payment will go towards paying off your principal balance. This can help you clear your debt faster.
The Citi Double Cash® Card doesn’t have an annual fee. It has an interest rate of 18.49%-28.49% (Variable).
You’ll pay a fee of $5 or 3%, whichever is greater, for each balance transferred during the first four months of account opening. After that, the fee rises to 5% or $5, whichever is greater.
Type | Amount |
Annual fee | $0 |
Purchase APR | 18.49%-28.49% (Variable) |
Balance transfer APR | 0% for the first 18 months, then 18.49%-28.49% (Variable) |
Balance transfer fee | 3% ($5 minimum) for the first four months and 5% ($5 minimum) thereafter. |
Foreign transaction fee | 3% |
Cash advance fee | $10 or 5% of the amount transferred, whichever is greater. |
The Citi Double Cash® Card offers 2% cash back on every purchase—1% cash back when you buy something and another 1% when you pay it off.
Earn $200 cash back after you spend $1,500 on purchases in the first 6 months of account opening. This bonus offer will be fulfilled as 20,000 ThankYou® Points, which can be redeemed for $200 cash back.
The cash back is earned in the form of Citi’s ThankYou points. Every billing cycle, you’ll receive one ThankYou point per $1 spent on purchases and another point for every $1 payment on these purchases.
The ThankYou points you earn with Citi Double Cash® Card are relatively easy to redeem, plus there are multiple ways to do it.
Plus, a special travel offer, earn 5% total cash back on hotel, car rentals, and attractions booked on the Citi Travel℠ portal through 12/31/25.
You can exchange your points for traditional cash back, including a statement credit, a direct deposit, or a check. Alternatively, you can redeem them for other perks and experiences like travel, gift cards, Shop with Points at Amazon, and more. The value per point varies depending on your chosen method of redemption.
You can apply for the Citi Double Cash® Card:
• Online
• On the phone by calling 1-877-645-3708
• In person at the nearest Citi Branch
The fastest way to apply for the Citi Double Cash® Card is online. You’ll need to provide some personal and financial information during your application, including your full name, social security number, date of birth, phone number, email, home address, and gross annual income.
While Citibank advises allowing up to four weeks for application processing, many applicants receive a response sooner. You can keep tabs on the status of your application online or by calling (888) 201-4523.
Once approved, Citibank will mail your card, which you should receive within 3-10 business days.
Citi offers 24/7/365 customer service for the Citi Double Cash® Card on the phone and live chat.
To speak with a representative directly, dial 1-800-950-5114.
Alternatively, log into your account either online or via the Citi Mobile App to access live chat assistance.
You can also reach customer service by mail at the following address:
Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
Online reviews from customers suggest that the bank’s support is easy to reach, knowledgeable, and helpful.
There’s an FAQ section where you can find quick answers to some of the most commonly asked questions about the Citi Double Cash® Card.
Furthermore, the bank’s website has a comprehensive Help Center that offers useful guides on various card-related tasks, including activation, making payments, filing disputes, replacement, and more.
Citibank employs several types of security to keep you and your account safe.
All online communication between you and the bank is protected using 128-bit Secure Sockets Layer (SSL) encryption, making it difficult for hackers to intercept.
Additionally, the bank’s Fraud Early warning systems regularly monitor your account for fraudulent and unauthorized activity. If it notices any suspicious behavior, it’ll contact you by phone, text, or email.
For extra protection, you can enable secure login features—including two-factor authentication and biometrics (Touch ID or Face ID)— on your online account. You can also set up custom alerts.
The Citi Double Cash® Card Falls is a Mastercard-branded card that offers cardholders cashback rewards. For every purchase, you’ll get cash back of 1%, and an additional 1% once you pay for the purchase.
No. There’s no cap to the amount you can receive from the Citi Double Cash® Card. Provided all conditions are met, you'll earn cash back every time and at the same rate, no matter what you purchase and how much you spend in total.
The Citi Double Cash® Card boasts a market-leading unlimited cashback rate of 2%, plus an intro APR on balance transfers, which is comparable to some of the top balance transfer cards. With additional perks like no annual fee, convenient redemption options, and 24-hour fraud monitoring, this card could be a worthy addition to your wallet.
This review was compiled using information from Citbank’s website.
