IMG Review

IMG Visit Site

Overview

While there are many travel insurance providers to choose from, IMG sets itself apart from the rest by having an excellent reputation. The company has a 4.6-star rating on Trustpilot, and its parent company, SiriusPoint, has an A- rating with A.M Best, an independent analyst of the insurance industry. IMG offers various insurance plans, including basic travel protection, travel medical insurance, cruise, and sports coverage. Please note that the travel insurance coverages in IMG’s iTravelInsured Travel Lite, iTravelInsured Travel SE, iTravelInsured Travel LX plans are underwritten by the United States Fire Insurance Company.

Suitable For?

IMG is suitable for anyone looking for a range of plans. The company offers numerous plans to fit your needs, so you should have no problem finding a plan that best suits your situation. IMG offers insurance for individuals, families, and their dependents. 

Coverage is available both inside and outside the US, and you can choose from plans that are more focused on medical coverage or plans that are more focused on trip protection. 

Features/Highlights

IMG offers many unique features to its customers. There are numerous plans to suit your needs, and the company’s multilingual staff can be reached 24/7. Its plans cover both US and non-US citizens. Other standout features include:

• Quality guarantee: IMG offers a 10-day free look period after purchasing a travel protection plan. If you’re unsatisfied with your plan for any reason, you can submit a written request for cancellation, and you’ll receive a refund (provided you have not yet started your trip, incurred a loss, or filed a claim).

• Deductibles and benefits: If applicable to your plan, deductibles can range from $100 to $2500, with benefits maxing out between $1,000,000 and $8,000,000. There are tiers between these figures for maximum flexibility.

• Dental care: Coverage for dental care to restore natural teeth damaged or lost in an accident.

• Range of plans: Plans available to cover groups or individuals working overseas.

• Universal prescription discount program: If applicable to your plan, this gives customers access to reduced-cost prescription medications. 

• Online portal: The 24/7 online portal enables you to submit and view your claims, search for providers, manage your account, contact representatives via live chat, and more.

Plan Types and Terms Available

IMG splits its plans into three categories: travel medical insurance, international private medical insurance, and travel protection. 

The travel medical insurance specifically covers medical expenses and emergency evacuations while traveling outside your country of residence. International private medical insurance plans offer global medical assistance and coverage for those living outside the US for a year or more. 

Lastly, travel protection is available for tourists looking to protect themselves from financial losses should their trip be delayed, interrupted, or cancelled. Travel protection also includes coverage for unexpected accident and sickness medical expenses incurred during a trip. Here are the most popular plans under each category:

This is offered only as an illustration and does not supersede in any way the governing plan documents. Please review your plan document for full terms, conditions, limitations and exclusions.

* Additional cost and terms apply. Not available in NY.

Application Process

Here’s how to apply for IMG travel protection:

1. Fill out some basic information to receive an accurate quote. This will include your name, age, travel dates, locations, the number of people you want to insure, and whether you’d like optional Cancel for Any Reason/Interruption For Any Reason coverages if purchasing the protection plan.

2. After receiving a quick quote, select your desired plan. You’ll then be taken to an application where you’ll need to provide some additional information and can further customize your plan. 

3. Once done, place the order and enter your payment information via credit/debit card or bank information. 

4. Once approved, you’ll be sent a fulfillment kit that includes a declaration of insurance, an ID card, and a travel insurance certificate that includes the details of your plan. If you purchase a travel protection plan, you’ll receive a copy of your plan document.

If you have any questions during the application process, you can contact a customer service representative via phone, email, or live chat. Once you apply for a quote, you’ll also be sent an authorization number that enables you to come back to your application at any time. 

Can I Cancel the Plan?

IMG lets you cancel a travel protection plan within 10 days of purchase if you’re not satisfied, provided you have not started your trip, incurred a loss, or filed a claim. 

Help & Support

Support is available 24/7 in 18 languages via live chat, phone, or email. 

• IMG Products: +1 (317) 655-4500

• iTravelInsured Products: +1 (317) 655-9796

• European assistance services: +44(0) 2920 468500

• Email: customercare@imglobal.com

The website also has a robust FAQs page. 

IMG at a Glance

IMG is an excellent option for those wanting peace of mind while they live or travel abroad. With numerous available plans, it’s not hard to find the right insurance to suit your needs. Outside of general travel insurance, customers can opt for travel medical insurance or international private medical insurance. 

Filling out an application can be completed online in a few simple steps, and customer service representatives are available 24/7 in 18 languages. If you’re unsatisfied with the plan you choose, you have the option to cancel within 10 days of purchase (under the 10-Day Free Look Period for certain travel protection plans only).

IMG Visit Site 

Physical Address

9200 Keystone Crossing

Indianapolis, Indiana 46240

United States

Disclaimer

This website contains highlights of the plans developed by International Medical Group, which include travel insurance coverages underwritten by SiriusPoint America Insurance Company under form series SA-ITI-19-1000 et al and United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al, and TP-401 et al, and non-insurance Travel Assistance Services provided by International Medical Group. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact International Medical Group 9200 Keystone Crossing, Indianapolis, IN 46240 USA. +1(317) 655-9796. Insurance@imglobal.com. CA Non-Resident Producer License No. 0F17093. While International Medical Group markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by International Medical Group, and International Medical Group does not receive compensation from USF for providing the non-insurance components of the plans.